Return and Refund Policy

At Apollo Ski, we stand behind our gear. If your goggles don't meet your expectations on or off the mountain, we are here to help.

30-Day "See the Difference" Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at ride@apolloski.com.

If your return is accepted, we’ll send you a return shipping label, as well as detailed instructions on how and where to send your package. Please note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right immediately to ensure you don't miss your next session.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

• Custom Products: Special orders or personalized items.

• Sale Items & Gift Cards: Unfortunately, we cannot accept returns on final sale items or gift cards.

• Hazardous Materials: We do not accept returns for flammable liquids or gases.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get the gear you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please keep in mind it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at ride@apolloski.com.